We help your business craft the most authentic online branding that stands out like the North Star
OUR APPROACH
Our human-centered approach shapes
a unique online identity for your business brand
WE HELP YOU CAPTURE AND SHOW THE HUMAN EXPERIENCE
OBRA supports businesses in building and sustaining
a stellar online reputation by imprinting the voice of their CUSTOMERS and EMPLOYEES
SERVICES
We build, maintain, and repair your Online Business Reputation through Experience Management (XM)
AUDIT
We conduct a comprehensive audit of your online business presence, assess how customers and employees experience your brand, and examine your OBR strategies.
DESIGN
We help you design and improve the experiences of your customers and employees, and build strategies to engage them in becoming your brand ambassadors by using the right channels.
CONTENT
We support you in collecting, developing, and sharing high-quality content from your customers and employees to promote the best aspects of your brand through their voices.
OUR CLIENTS
CAFE JOURNAL
restaurant
Italy
GZONA
restaurant
Tirana
PIZZERIA RIALTO
restaurant
Germany
FROM SCRATCH
restaurant
USA
EL MAR
restaurant
Vlore
ODA E BABES
restaurant
Saranda
JAROAL
hotel
Saranda
AGIMI & S
hotel
Saranda
KODRA
hotel
Gjirokastra
PARADISE BEACH
hotel
Vlora
DEMI
hotel
Saranda
LIRO
hotel
Vlora
LA NOCCIOLA
ice cream shop
Tirana
MON CHERI
coffee shop
Tirana
MANGALA BY WOW
cocktail bar
Vlora
BIG SCOOP
pastry shop
Vlora
ÇOBO WINERY
winery
Berat
VERGO TOURS
tour guide
Saranda
WHO WE ARE
OLSIANA TOTAJ
MARKETING EXPERT
“I started my career in marketing while working across sustainable development projects where I was responsible for promoting eco-friendly strategies to businesses.
My passion for engaging people in matters I believe would expand their definition of a good life experience, made me continue this career path. With time, I discovered that I enjoy navigating business-customer complexity and promoting products and services that support business and society.
My work supporting businesses to satisfy human needs is a real and lasting way to improve the world.”
ARMELA TOTAJ
BUSINESS DESIGNER
“During my work experience in corporate controlling, I learned that human capital is an organization’s most valuable asset, yet …
… the most difficult asset to manage
… not listed on a company’s balance sheet
… an intangible asset hard to measure and report.
It is time to consider the most important factor in this asset—the emotional experience-and recognize that the human experience at work is a complicated affair that cannot be forced or controlled but can only be nurtured.
It is time to measure, empower, and value your organization’s greatest asset!”
OBRA >< LEADING WITH HUMAN EXPERIENCE 